FAQ

QUESTIONS?

We’re here to help. These are some of the most common questions we’re asked, but if you have questions that aren’t answered here, feel free to give us a call or send an email!

Payment and Billing

I bought a Class Pass, but I love it so much I want to buy a membership. Now what?

We’re excited to have you join! Click here to see all of our membership options. For specific questions, please email the owner at allison@sanarawellness.com.

Do my Multi-Class Passes or Drop-In Class Passes expire?

Yes, they expire after one year.

Can I pay for classes and/or memberships at the studio?

Absolutely!

What forms of payment do you accept?

We accept credit cards both online and in the studio. We can also accept cash for in-studio payments.

How do I change or update the credit card on my account?

Simply sign into your MindBody account here on the website, and under your “Account Info” you’ll see options for editing your payment information.

Classes and Registration

How do I log in to a MindBody account?

On our main menu, you’ll find a link that says “Your Account,” and under that, you’ll see “Login / Register.” Click there! If you have not yet created a MindBody account, you’ll need to do that first by clicking “Create Account.” If you have already purchased something through the Sanara studio in person or on the phone, you might already have an account, so feel free to call us and ask.

After you have created an account on MindBody, you may log in using the main menu link or via the pop-up windows when you want to sign up for a class or workshop.

How do I sign up for a class when I'm a member?

All Sanara memberships include unlimited classes, so you definitely want to take advantage of that! When you’re ready to reserve your spot in a class, just click “Sign Up” next to the class you want to attend. As long as you are logged into your MindBody account (the one associated with your membership), you can select the free option for Sanara Member Class Pass. That’s all there is to it!

Do I have to register in advance, or can I just show up for a class?

If you register in advance, your space will be reserved. If there is room in the class, you are welcome to just show up! And you can always call the studio to see how full we expect a class to be. Some times are usually busier than others.

I signed up for a membership. Can I just drop in for any classes I like?

You can definitely drop in, but if you’d like to reserve a space, you can do so using our Sanara App or here on our website. Just click “Sign Up” next to any class to put your name down!

I bought a 10-class pass. Can I use it on anything?

You can use it on any of our regular classes. Workshops and special events are separate.

How do I know if a class is full?

If you are using the Sanara App or looking at the website, you can see if classes are full. Feel free to call the studio, too!

I’m on the wait list for a class. Should I just show up anyway?

You will get an alert through the Sanara App if the class opens up a spot for you.

How many people can your current space fit?

Our big room can fit 75, but each class will typically be limited to anywhere from 25-35 members. Our small room can fit 30 people but will typically host around 20 members.

If I follow a “Sign Up” link and pay for a class, am I guaranteed a spot?

Yes!

Do I need to cancel if I can’t come to a class or private lesson?

Yes. You can cancel up to one hour before a class begins. If you are a member, there is no charge. If you paid for the class as a non-member, cancellations are non-refundable.

Miscellaneous

What is the Saturday night Kids Yoga Camp?

Kids Yoga Camp is monthly event on a Saturday night when parents can get away and kids get a night of fun! The evening includes pizza, yoga, games, crafts, and meditation, and it’s FREE for our family and kid members ($25 for non-members). Read all about it and sign up here! 

I’m brand new to yoga. What do you recommend for me?

Try starting with Sanara Soul. It is the perfect class for a beginner with little to no experience. We offer classes throughout the week! Check out our schedule here.

I have a bad back/knee/hip/elbow/etc. Can I still participate in classes?

Yes! Please get permission from your doctor first, of course. We offer many classes with slow flow/gentle pace that can help alleviate pain and encourage healing. Our teachers will always help you find the appropriate modifications for your needs.

Do you accommodate classes for pregnant or postpartum women?

Yes! Yoga is perfect for pregnant women. It helps with stress and allows the woman to embrace and enjoy every moment of this exciting time. Please get permission from your doctor first and then we will help educate you on some appropriate modifications.

I have other questions. Who can I ask?

Feel free to reach out directly to Allison at allison@sanarawellness.com.

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Contact Us

2008 E. State Highway 114
Southlake, TX 76092
817.329.9268
info@sanarawellness.com